Refund Policy

Introduction
At Kairos Homestead, customer satisfaction is our top priority. We understand that sometimes issues may arise, and we’re here to help. This Refund Policy outlines the terms under which refunds, returns, and exchanges are handled.

1. Eligibility for Refunds
1.1 To be eligible for a refund, items must be unused, unopened, and in their original condition.

1.2 Requests for refunds must be made within 14 days of delivery, as verified by the tracking information provided.

1.3 Certain items, such as personalized or custom products, are non-refundable unless they arrive damaged or defective.

2. Refund Process
2.1 To initiate a refund request, please contact us at info@kairoshomestead.com with your order number and a brief description of the issue.

2.2 If your refund request is approved, you will receive an email confirmation with details about how to proceed, including instructions for returning the item if applicable.

2.3 Approved refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.

3. Returns
3.1 Returned items must be securely packaged to prevent damage during transit. Kairos Homestead is not responsible for items lost or damaged during return shipping.

3.2 Customers are responsible for return shipping costs unless the item was defective or we made an error in processing your order.

3.3 We recommend using a trackable shipping service for all returns. Proof of return shipment may be required to process your refund.

4. Damaged or Defective Items
4.1 If your order arrives damaged or defective, please contact us immediately at [Insert Email Address] with photos and a description of the issue. Claims must be made within 5 days of delivery.

4.2 We will review the issue and may offer a replacement, refund, or store credit, depending on the circumstances.

5. Non-Refundable Items
5.1 Gift cards, sale items, and custom-made products are non-refundable. This includes items marked as “Final Sale” on our Website.

5.2 Health and beauty products, such as soaps and skincare items, are non-refundable once opened for safety and hygiene reasons, unless defective.

6. Exchanges
6.1 If you wish to exchange an item, please contact us at [Insert Email Address]. Exchanges are subject to product availability.

6.2 Any price differences between the original and exchanged items will be handled at the time of the exchange.

7. Contact Us
If you have any questions about this Refund Policy, please contact us at:info@kairoshomestead.com